JOB SUMMARY:

This position is responsible for monitoring, performance, security, and operation of IT systems both physical and virtual. This also includes collaborating with external vendors and internal IT team members around the same for the enterprise applications, databases, and networks used or hosted on those systems. Those systems may be remote or local. This position will also interface with the company’s internal Support Services group for change management, incident handling, and problem resolution.

ESSENTIAL FUNCTIONS:

• Assist other System Administrators in providing continual system coverage.
• Monitor current applications and systems for performance bottlenecks; Research and resolve performance problems.
• Monitor system hardware for problems and contact necessary support vendors for resolution.
• Use and manage standard applications designed to support or enhance system availability or reliability. 
• Utilize, adhere to, and help define current best practice standards of administration.
• Test and maintain and recommend third-party software applications that support or enhance supported environment. 
• Maintain acceptable revision or version level of all system native or third party installed software.
• Assist in maintenance of IT disaster recovery plans (DRP) and participate in recovery exercises.
• Provide regular updates to Manager on all projects and tasks.
• Assist Manager in developing long-range hardware and software plans.
• Develop and maintain a productive working relationship with personnel across several departments.
• Recommend changes and provide alternative approaches for workability and economic feasibility.
• Review policies, procedures and documentation according to current established standards.
• Responsible for documentation of systems, developing new standards, and utilizing collaboration arenas such as Microsoft SharePoint and Teams.
• Other duties as assigned by company management.

QUALIFICATIONS:

Education and Experience: BS degree in computer-related field. Applicable work experience may be substituted for educational requirements. 3-5 years of hardware and software systems administration in an Enterprise environment.
Communication Skills: Excellent verbal, written and organizational skills. Ability to communicate appropriately with internal associates and external vendors at all levels. Configuring and troubleshooting hardware, software, Operating Systems, storage, and network interactions, familiarity with common types of monitoring tools and server hardware. 

Other Skills and Abilities: 

• Excellent verbal, written and organizational skills. Ability to communicate appropriately with internal associates and external vendors at all levels. Configuring and troubleshooting hardware, software, Operating Systems, storage, and network interactions, familiarity with common types of monitoring tools and server hardware.
• Proficient in Microsoft Office Suite, Visio and other applicable collaborative software programs. Knowledge of common enterprise topologies, hardware, networking environments and protocols such as ethernet, SAN, NAS, DAS, Fiber Channel, CIFS, NFS, VMFS, and iSCSI. Experience with multiple versions and configurations of Microsoft Windows Professional and Server Operating Systems, Active Directory, DNS,as well as familiarity with Linux-based systems.
• Demonstrate ability to handle multiple simultaneous projects, work after hours/maintenance windows, ability to work well with people from many different disciplines and with varying degrees of technical experience, excellent interpersonal skills, and a willingness to learn. Must be reachable by mobile device. Ability to work safely and efficiently in a secure and environmentally controlled enterprise Data Center environment which includes high voltages, electrically and physically sensitive equipment, open and confined space work environments, cable runs beneath a raised sub-floor, work above a drop ceiling requiring a ladder, overhead (top of cabinet) patch panels. Ability to: Lift up to 75 lbs. (ex. Servers, disk shelves, boxes of data tapes, etc.).
• The operation and design of, VMware vSphere and other common virtualization technologies such as Hyper-V. Virtual and physical desktop administration and related tools such as SCCM, Symantec Endpoint Protection, and Bomgar.

PHYSICAL JOB FUNCTIONS:
Average Hours Per Week: 40
Shift: 1st
Travel: 10 days per year

The following information is intended to describe the physical and environmental factors associated with this position. Variations in conditions may occur. The physical demands of these factors are reflective of those that must be met by an employee to successfully perform the Essential functions of this job.

Physical Activity Requirements:

Activity Occasional (0-35%) Frequent (36-66%) Continuous (67-100%) Not Applicable
Sitting Yes
Standing Yes
Walking Yes
Climbing (ie. Stairs or ladders) Yes
Drive Yes
Push/Pull Yes
Keyboard use/repetitive Motion Yes
Crouch/Crawl Yes
Lift – up to 20lbs
Lift – up to 35lbs
Lift – up to 50 lbs
Lift – up to 75lbs Yes
Reach above shoulders Yes
Squat Yes
Twist Yes

Description of specific physical requirements if applicable: Must be reachable by mobile phone. Ability to work safely and efficiently in a secure and environmentally controlled enterprise Data Center environment which includes high voltages, electrically and physically sensitive equipment, open and confined space work environments, cable runs beneath a raised sub-floor, work above a drop ceiling requiring a ladder, overhead (top of cabinet) patch panels. Ability to: Lift up to 75 lbs (ex. Servers, disk shelves, boxes of data tapes, etc.).

List of types of equipment or machinery used regularly (ex. Nail gun, forklift, keyboard): Keyboard/Mouse/Monitor, cell phone, desk phone, PCs, keyed badges and doors, etc.

Environmental Factors:

This job requires exposure to the following environmental conditions in an average 8-hour workday.
1. Time spent inside 100% Time spent outside 0%
• Note: This person may work the entire 8-hour day inside the office or outside, depending on the tasks that need to be done. An occasional outdoor activity may be required for rare instances (equipment delivery, etc.).